Complaints Policy

If you have a complaint, please contact us first. We will acknowledge your complaint and work with AMAFA to respond within required timeframes.

If your complaint is not resolved within 30 days, or you are not satisfied with the outcome, you may contact AFCA free of charge.

Australian Financial Complaints Authority (AFCA) Phone: 1800 931 678 (free call) : Email: info@afca.org.au : Website: www.afca.org.au Post: GPO Box 3, Melbourne VIC 3001

Click here to view the Complaints Policy

MoneyAviators Pty Ltd ABN 23 602 933 979 Corporate Authorised Representative of Australian Mortgage & Financial Advisers Pty Ltd (AMAFA) | ABN 26 088 464 939 | AFSL 389206

We may consider tax, Centrelink and estate-planning implications as part of financial planning. We do not provide legal advice, and tax advice is only provided where authorised and appropriately qualified. You should seek advice from a registered tax agent and/or solicitor where required

working hours

MON - FRI: 10:00 - 19:00

SAT 09:00 - 20:00

SUN 09:00 - 14:00

AMAFA’s Financial Services Guide PRIVACY POLICY / COLLECTION STATEMENT Complaints Policy

The information posted is intended to be general in nature and is not personal financial product advice. It does not take into account your objectives, financial situation or needs. Before acting on any information, you should consider the appropriateness of the information provided and the nature of the relevant financial product having regard to your objectives, financial situation and needs. In particular, you should seek financial advice and read the relevant product disclosure statement (PDS) or other offer document prior to making a decision